Insatiable Eats

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Reviews

• Anna Blumenthal

  Jan, 20 2018
  ★ ☆ ☆ ☆ ☆
  The food was very good but the customer service after the event was a nightmare. A vegan dish that was promised wasn't delivered and the excuses were laughable. First I got "we'll do something really special for you for your next order". This was catering I'd gotten for a 50th birthday party, a one time event, which the company knew - so this response was crazy. They also knew I was renting a house in the Hamptons for this event, and don't live in the area. After that, they said "you weren't charged for the dish" - but the contract included one price for the food, nothing was itemized, so this made no sense. There was so much back pedaling on why the dish wasn't delivered, none of it logical. Finally they told me I'd get a partial refund for the dish. I never got any refund and all my emails after that were ignored. During the menu planning, they had also told me one dish was vegetarian, that they later told me was vegan (after the event), so the vegans didn't even eat it, thinking it wasn't vegan. I would never work with this company again.

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